Introduction

At Floor Mate, accessible from https://floormate.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and address.
  • Payment Information: Credit card details, billing address, and other information required for payment processing.
  • Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage your account.
  • To deliver products and services.
  • To process your transactions and send you related information, including purchase confirmations and invoices.
  • To improve our website, products, and services.
  • To send you marketing communications.
  • To respond to your comments, questions, and provide customer service.
  • To monitor and analyze trends, usage, and activities.

How We Share Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:

  • To comply with laws.
  • To protect our rights and property.
  • To provide products and services to you.
  • To third-party service providers who assist us in operating our website, conducting our business, or serving our users.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to object to processing.
  • The right to data portability.
  • The right to withdraw consent.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.